Junior Executive- Customer Service/ Tele sales

Akij Venture is looking for a proactive and organized professional to manage customer interactions, Tele sales and CRM activities.
Responsibilities:

• Attend and supervise incoming and outgoing customer calls, inquiries, and service requests.

• Manage customer communications across social media and other digital platforms.

• Monitor CRM data, lead management, and ensure proper follow-up activities.

• Support customer issue resolution and maintain service quality standards.

• Coordinate with Sales and Marketing teams regarding leads and campaign performance.

• Prepare and review reports on leads, calls, follow-ups, and conversion performance.

• Lead, guide, and monitor CRM agents to ensure productivity and performance.

• Assist in team scheduling, task allocation, training, and roster management.

• Maintain shift/roster schedules as required.

• 2 to 4 years
• The applicants should have experience in the following business area(s): Group of Companies

• Bachelor's Degree in any discipline.

• Age At least 25 years

• Willingness and mindset to work in roster/shift-based duty schedules.

• Experience in CRM operations and customer service management.

• Proficiency in CRM software such as Zoho, HubSpot, or Salesforce.

• Familiarity with Meta Business Suite and other social media management tools.

• Knowledge of customer service tools and call handling systems.

• Ability to manage teams, multitask, and work under pressure.

• Strong analytical, problem-solving, and reporting skills.

• Provident fund,Gratuity,Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Medical Insurance
  Other Benefits as per company policy