Query Management Executive
Job Description
Respond to customer queries, comments, and inbox messages on social media platforms in a timely manner.
Provide accurate information regarding healthcare services, appointments, and promotions.
Escalate complex or sensitive issues to the relevant department when necessary.
Maintain professional, empathetic, and consistent communication with customers.
Track common customer concerns and share insights with the Marketing and Operations teams.
Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Group of Companies, Healthcare Startup
Education
- Bachelor of Business Administration (BBA) in Marketing
Additional Requirements
- Age At least 18 years
Bachelor's degree in any discipline (Marketing, Business, or related field preferred).
Excellent written communication skills in both Bangla and English.
Strong interpersonal and customer service skills.
Familiarity with Facebook, Instagram, and other social media platforms.
Basic computer proficiency and the ability to multitask in a fast-paced environment.