Call Centre Representative
Job Description
Answer incoming calls and respond to patient inquiries regarding appointments, medical services, etc.
Schedule, reschedule, and confirm patient appointments with healthcare providers.
Provide accurate information about medical procedures, and pre-appointment requirements.
Assist patients with prescription refill requests and direct medical concerns to appropriate healthcare professionals.
Maintain patient confidentiality and ensure compliance with healthcare privacy regulations.
Document call details, patient information, and follow-up actions accurately in the system.
Escalate complex issues to the relevant department or supervisor.
Handle emergency and non-emergency calls with professionalism and empathy.
Experience
- At most 4 years
- The applicants should have experience in the following business area(s): Group of Companies, Healthcare Startup
- Freshers are also encouraged to apply.
Education
- Bachelor/Honors
Additional Requirements
- Age At least 18 years
Excellent communication and active listening skills.
Knowledge of medical terminology and healthcare processes is a plus.
Proficiency in call center software and electronic medical record (EMR) systems.
Ability to handle stressful situations and multitask efficiently.
Strong problem-solving and organizational skills.
Candidates possessing prior experience in the healthcare sector will be given preference.