Assistant Executive – Sales, E-commerce

Job Purpose

The Assistant Executive – Sales, E-commerce will be responsible for managing customer inquiries across multiple online communication channels, converting leads into sales, providing product consultation, processing orders, and ensuring excellent customer service. The role requires strong communication skills, sales ability, customer-centric thinking, and effective coordination with internal departments to ensure seamless order fulfillment and customer satisfaction.

Key Responsibilities

a. Sales & Conversion

• Convert customer inquiries into successful sales through phone, chat, email, and social media.

• Provide accurate product details and recommend suitable alternatives based on customer needs.

• Upsell and cross-sell additional items or complementary services to increase order value.

• Assist customers with online purchases or phone-based order placement.

• Verify customer details, addresses, and payment information before finalizing orders.

• Maintain and follow up on potential leads who have shown interest but have not purchased yet.

• Meet and exceed monthly sales targets through outbound calls, promotional campaigns, and product suggestions.

b. Call Centre Operations

• Attend inbound calls regarding product information, order processing, delivery tracking, and complaints.

• Conduct outbound calls for customer follow-up, feedback collection, re-order reminders, and promotional campaigns.

• Handle high call volumes during peak seasons and promotional periods.

• Aim for first-call resolution by providing effective and timely assistance.

c. Customer Service & Problem Resolution

• Coordinate with logistics, warehouse, and accounts departments to resolve delivery delays, payment issues, and product concerns.

• Ensure timely resolution of customer complaints to maintain service satisfaction.

• Gather customer insights and share them with sales, marketing, and product teams.

d. Reporting & Documentation

• Record all interactions, complaints, and follow-ups in the CRM system.

• Prepare daily/weekly/monthly reports on sales performance, customer feedback, and call outcomes.

• Maintain high service quality in all communication and customer interactions.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)

• Age At least 18 years

Qualifications

Bachelor’s degree in any discipline.

1–2 years of experience in e-commerce sales, call center operations, or telemarketing (freshers with strong communication skills may apply).

Strong command of Bangla and basic communication ability in English.

Familiarity with CRM systems and basic computer operations.

Required Competencies

Strong communication and interpersonal skills to effectively engage with customers.

Goal-oriented mindset with a passion for achieving sales targets.

Excellent customer handling and relationship management skills.

Self-motivated and capable of working independently and in a team environment.

Excellent organizational and time management skills.

Knowledge of cosmeceutical products or the skincare/beauty industry is a plus.

Proficient in using Microsoft Office (Word, Excel, PowerPoint).

Ability to work independently as well as collaboratively.

Ability to work under pressure and manage high call volumes during campaigns.

Knowledge of skincare, beauty, or cosmeceutical products will be considered an advantage.

Language Proficiency

Excellent spoken Bangla.

Basic spoken and written English communication skills.

Working Conditions

Office-based role.

Six-day work week (Shifting Duty).

May require extended working hours during promotional campaigns and peak sales periods.

• Competitive salary

• Career growth opportunities

• Professional learning and development

• Friendly and collaborative work environment

• Opportunity to work with one of Bangladesh's leading skincare and aesthetic brands