ICT Officer

A.     RDRS Bangladesh

In February 1972, RDRS Bangladesh was established as the Bangladesh field program of the Geneva-based Lutheran World Federation/Department for World Service (LWF/DWS) to provide relief, rehabilitation, and development assistance to the war-affected people in the north-west Bangladesh. The organization is registered with NGO affairs Bureau of Bangladesh with registration number 003, dated 22/04/1981. In 1997, RDRS was localized and registered under the Trust Act as national NGO in Bangladesh. Currently, RDRS is working in 33 districts with 5 programmatic priorities.

B.     Summary of the Program

RDRS Emergency Response Program (RERP) has been implementing an emergency response program in Rohingya camps and nearby host communities in Cox’s Bazar district since 2019. The RERP contributes to international and national efforts to meet the humanitarian, and protection needs and increase self-reliance and resilience of the Forcibly Displaced Myanmar Nationals (FDMNs) and host communities through Income Generating Activities (IGAs), life-skills with livelihoods and leadership development training, and tree plantation etc. RERP also works on capacity building of youth and creates market linkage to improve their living standard. This program also aims at cultivating social cohesion, ensuring social inclusion, promoting reforestation and providing humanitarian support (i.e., foods and non-food items, WaSH, health, protection, education etc.) to the FDMNs as well as the nearby host communities.

C.     Summary of the Project

RDRS Bangladesh is set to implement the project, “Strengthening English Language Skills through Akelius Language Tool for Rohingya and Host Communities in Cox’s Bazar (SELA-RHC)”, targeting Rohingya and host community adolescents and youth in Cox’s Bazar. The project aims to strengthen English language proficiency through improved access to quality English as a Second Language (ESL) education within the framework of Education in Emergencies (EiE).

The project has three key objectives: (a) to improve English language skills—including reading, writing, speaking, and listening—among targeted learners in both Rohingya camps and host communities; (b) to build the capacity of educators and community facilitators to effectively deliver ESL content using the Akelius Language Tool and learner-centered teaching approaches; and (c) to increase community awareness and support for ESL education as an essential life skill and a pathway to resilience and future opportunities.

Through enhanced learning opportunities, strengthened teaching capacity, and increased community engagement, the project seeks to empower Rohingya and host community adolescents and youth with practical English language competencies that contribute to their personal development, educational advancement, and long-term resilience.

D.    Summary of the Position

Under the overall responsibility and control of the Team Leader (RERP), the Project Manager will assist to plan, organize, coordinate, and supervise the efficient carrying out of all functions of respective project of RDRS Bangladesh. The duties of the Project Manager (RERP) will be:

E.     Description of Duties and Responsibilities

Major responsibilities of this position are as follows:

The duties of the ICT Officer will be:

• Coordinate and provide ICT related support to all staff of RERP and relevant stakeholders

• M&E data collecting and sending through KoBo Toolbox

• Provide necessary guidance to the field staff on different M&E tools and techniques for monitoring of activities and collection of field data;

• Tracking of projects progress at a regular basis and update information with the management

• Collect case studies, document, and lessons learned and best practices from the field and finalize the documents for external dissemination and future preservation;

• Take role to review farmers Profile, sales and income database, coding, compile, categories, resolving discrepancies and missing information

• Provide ICT based extension support to the Student, Teachers, staff, and stakeholders

• Assist in cross checking of field data and support to ensure Data quality assessment (DQA) Process

• Assist in deploying, tracking and maintain the Accountability to affected populations (AAP) Database.

• Generate reports from the system and communicate as require, store completed work in designated locations, perform backup operations as part of a contingency plan

• Provide monthly basic report on the progress of new ICT tools adaptation and application at field level.

• Report on operation, troubleshooting and coaching on MIS tools/apps to the field staff

• Report on number of students using ICT apps

• Website creation, dashboard preparation and apps development

• Report on improved extension services

• Planning and organizing need base staff capacity development on IT

• Ability to work in word processing tools and spreadsheets (MS Office - Word, Excel etc.), Database, KoBo Toolbox, Online reporting, Remote troubleshooting

• Ability to work to time constraints or under pressure

• Fulfills any other duties assigned or delegated by the Team Leader/management.

• At least 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Bachelor of Science (BSc) in Computer Science & Engineering, Electrical & Electronic Engineering, Information Technology, Electronics and Telecommunication Engineering

• Age At most 45 years

• Good command over English and Bangla in all aspect - spoken written, reading and listening.

• Adequate knowledge on software and hardware.

• Ability to travel to remote areas

• Ability to work quickly and accurately and ability to maintain good working relationships with people from different nationality and cultural background.

• Able to multi-task, problem solve and deal with complex relationships and situations;

• Ability to work under stressful situations and meet datelines;

• Experience on community mobilization, linkage and liaison;

• Influencing, negotiating and interpersonal skills;

• Festival Bonus: 2

• Baishakhi Allowance.

• All other benefits will be provided as per organizational policy and availability of project budget.