Supervisor – Airport Operations

Operational Supervision

• Supervise daily airport operations, including passenger handling, boarding, arrivals, departures, and turnaround activities.

• Ensure smooth coordination of flight operations and adherence to established service standards.

• Monitor operational performance and take corrective actions to minimize disruptions and delays.

• Allocate manpower effectively to ensure optimum operational efficiency.

Passenger Service Management

• Ensure high standards of customer service are maintained at all touchpoints.

• Handle passenger complaints, service recovery situations, and special assistance requirements.

• Supervise check-in, boarding gate, baggage service, and arrival processes.

Safety and Compliance

• Ensure compliance with airport regulations, aviation security requirements, and company policies.

• Conduct regular operational briefings and safety awareness sessions.

• Report and document operational irregularities, incidents, and safety concerns promptly.

• Participate in emergency response activities and contingency planning.

Team Leadership

• Supervise and motivate frontline employees to achieve operational targets.

• Provide on-the-job coaching, guidance, and performance feedback.

• Monitor attendance, discipline, grooming, and adherence to workplace standards.

• Assist in training and developing team members.

Coordination and Communication

• Liaise with airlines, airport authorities, ground handling agencies, immigration, customs, and other stakeholders.

• Coordinate aircraft turnaround activities to ensure on-time performance.

• Maintain effective communication during operational disruptions and irregular operations.

Documentation and Reporting

• Prepare operational reports, shift reports, and incident reports.

• Maintain accurate records of operational activities and manpower deployment.

• Monitor operational KPIs and submit reports to management.

Resource Management

• Ensure proper utilization of equipment and operational resources.

• Report equipment defects and coordinate timely maintenance support.

• Support cost-control initiatives without compromising safety and service quality.

• 5 to 10 years
• The applicants should have experience in the following business area(s): Airline

• Bachelor of Business Administration (BBA)

• Age 35 to 45 years

Ability to work on a rotational roster, including weekends and public holidays.

Willingness to work under pressure in a fast-paced operational environment.

Strong sense of accountability, professionalism, and customer orientation.

Physically fit and capable of responding effectively during emergencies.