Officer / Sr. Officer - Call Center
Job Description
Receive and handle inbound and outbound customer calls related to battery service, complaints, and inquiries.
Register customer complaints in the service management system and generate service tickets.
Coordinate with service technicians and service centers for timely service support.
Provide customers with basic troubleshooting guidance over the phone when possible.
Follow up with customers to ensure service completion and satisfaction.
Maintain proper records of service requests, warranty claims, and call logs.
Communicate with sales and technical teams regarding service issues and customer feedback.
Ensure quick resolution of complaints within the company service policy.
Prepare daily / weekly / monthly service reports for management.
Monitor service response time and maintain service quality standards.
Handle escalated customer issues professionally.
Experience
- 1 to 2 years
- The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Garments, Electronic Equipment/Home Appliances, Battery, Storage cell
- Freshers are also encouraged to apply.
Education
Bachelor’s degree in Business Administration / Marketing / Engineering / Management or relevant field.
Additional Requirements
- Age 18 to 35 years
- Only Female
Strong customer service mindset.
Good telephone etiquette is must.
Ability to manage high call volume.
Team player with good interpersonal skills.
Good communication skills in Bangla.
Customer complaint handling ability
Basic technical understanding of automotive or battery products will be added advantage.
Proficiency in MS Office and CRM software is must.
Problem-solving and coordination skills
Ability to work under pressure
Compensation & Other Benefits
- Provident fund,Mobile bill
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
As per company policy.