IT Support Executive
SkyHub Aviation Academy
Job Description
- Create, manage, and maintain GDS user IDs, login credentials, and user access permissions.
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, routers, and other IT equipment.
- Set up, maintain, and monitor office LAN, Wi-Fi, internet connectivity, and network infrastructure.
- Diagnose and resolve hardware, software, operating system, and network-related issues.
- Install, update, and maintain Windows operating systems, drivers, antivirus software, and business applications.
- Configure and support Microsoft Office applications and other productivity tools.
- Monitor internet performance and coordinate with Internet Service Providers (ISPs) when necessary.
- Provide technical support for meeting rooms, training classrooms, projectors, and online training sessions.
- Maintain IT asset inventory, software licenses, and equipment records.
- Manage employee ID systems, internal databases, and user account records.
- Perform LAN cabling, internet cable routing, network port configuration, and structured network maintenance.
- Configure, install, and troubleshoot routers, switches, wireless access points, and other networking devices.
- Configure and manage bandwidth allocation, firewall settings, and MikroTik routers (preferred).
- Perform regular preventive maintenance, system backups, and routine health checks.
- Maintain documentation of IT assets, network diagrams, configurations, and support activities.
- Ensure data security, system availability, and compliance with company IT policies.
- Provide timely technical assistance to employees and minimize operational downtime.
- Support the implementation of new technologies and IT improvement initiatives.
- Basic to intermediate knowledge of NVR (Network Video Recorder) setup and management.
- Understanding of IP camera systems and surveillance networking.
Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Travel Agency
- Freshers are also encouraged to apply.
Education
- Bachelor of Science (BSc)
- Master of Science (MSc)
Additional Requirements
- Age 22 to 35 years
- Only Male
- Practical experience with LAN/WAN networking, structured cabling, and internet troubleshooting.
- Hands-on experience configuring routers, switches, and wireless networking devices.
- Good understanding of MikroTik router configuration and bandwidth management.
- Experience with NVR, IP Camera, and CCTV surveillance systems.
- Knowledge of TCP/IP, DNS, DHCP, VPN, and network security fundamentals.
- Ability to troubleshoot hardware, software, and network issues efficiently.
- Strong documentation, communication, and organizational skills.
- Ability to prioritize multiple support requests and work under pressure.
- Excellent problem-solving and analytical abilities.
- Team-oriented with a strong customer service mindset.
Skills & Expertise
GDS SYSTEM,Hardware & Networking,IT Support Service,LAN/ WAN,Microsoft Office,Switches/ Routers,Troubleshooting,Windows Administration