Customer Service Executive

Job Context

Helium Bangladesh is looking for smart, responsible, and customer-focused individuals to join its Customer Service team.

Key Responsibilities

• Receive customer phone calls and respond politely and professionally.

• Respond to customer messages, comments, and inquiries received through Facebook, Instagram, WhatsApp, Google Reviews, food delivery apps, and other platforms.

• Monitor customer ratings, reviews, complaints, and feedback across different platforms.

• Respond to customer reviews according to company guidelines and report serious or sensitive issues to the concerned team.

• Provide accurate information about menu items, prices, offers, outlet locations, and available services.

• Record and follow up on customer complaints, inquiries, and order-related issues.

• Coordinate with restaurant outlets and delivery teams to resolve customer concerns.

• Maintain customer service records, feedback reports, and relevant databases.

• Support customer engagement, promotional activities, and sales initiatives.

• Perform other customer service-related tasks assigned by management.

• HSC
• Bachelor/Honors

• Minimum HSC or equivalent.

• Bachelor’s degree in any discipline will be considered an advantage.

• Age 22 to 30 years

• Fresh candidates are encouraged to apply.

• Candidates with up to one year of relevant experience will be given preference.

• Experience in restaurants, fast-food businesses, customer service, call centers, or online page management will be considered an advantage.

• Good verbal and written communication skills in Bangla.

• Basic communication skills in English.

• Familiarity with Facebook, Instagram, WhatsApp, Google Reviews, food delivery apps, and other digital platforms.

• Basic computer skills, including Microsoft Word and Excel.

• Must be polite, patient, responsible, and attentive to detail.

• Ability to handle multiple customer inquiries professionally.

• Willingness to work according to the company’s operational schedule.

• Salary review based on performance.

• Festival bonuses as per company policy.

• Subsidized lunch and snacks.

• Training and career development opportunities.

• Other benefits as per company policy.

Interested candidates are requested to apply through Bdjobs.com or send an updated CV to E-mailOnly shortlisted candidates will be contacted for the selection process.

Send your CV to the given email helium.hrc@gmail.com or Email your CV from My Bdjobs account