Front Desk Executive

Job Context:
Royal Marina Holdings PLC. is looking for a smart, responsible, and well-spoken Front Desk Executive to manage customer communication, receive office visitors, maintain front-desk records, and support regular administrative activities.

The selected candidate will represent the company at the front desk and must maintain a professional, welcoming, and service-oriented attitude.

Job Responsibilities:-

• Make outbound calls to customers, prospects, investors, and other assigned contacts.

• Receive incoming calls and provide accurate information regarding the company, its services, projects, and relevant departments.

• Follow up with customers and maintain proper call records.

• Receive and greet customers, investors, guests, vendors, and other office visitors professionally.

• Identify visitors’ requirements and direct them to the appropriate employee or department.

• Maintain visitor registers, appointment schedules, call logs, and customer-contact records.

• Arrange appointments and coordinate meeting schedules when required.

• Record customer inquiries, requests, feedback, and complaints and forward them to the responsible department.

• Follow up on pending customer-service matters under management instructions.

• Support the Sales and Investor Relations teams with basic customer communication and documentation.

• Receive, record, and distribute letters, documents, parcels, and official correspondence.

• Prepare basic letters, reports, spreadsheets, and office documents.

• Assist with filing, photocopying, scanning, printing, data entry, and document organization.

• Maintain the cleanliness, presentation, and readiness of the reception area.

• Coordinate meeting-room preparation and basic hospitality arrangements for visitors.

• Maintain confidentiality of customer, investor, employee, and company information.

• Perform other administrative and official duties assigned by management.

• At most 1 year
• The applicants should have experience in the following business area(s): Real Estate

• Bachelor/Honors

• Age 20 to 32 years
• Only Female

• Excellent verbal communication skills in Bangla.

• Good working communication skills in English.

• Confident and professional telephone manner.

• Presentable, polite, patient, and customer-focused personality.

• Ability to communicate with different types of customers and visitors.

• Basic knowledge of Microsoft Word, Excel, email, internet browsing, and office equipment.

• Ability to maintain call logs, visitor records, and customer information accurately.

• Good organizational and time-management skills.

• Ability to handle multiple tasks and work under reasonable pressure.

• Honest, punctual, disciplined, and responsible.

• Must maintain confidentiality and follow company policies.

• Experience in real estate, hospitality, customer care, or investor relations will be an advantage.

• T/A,Performance bonus,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

• Salary: Negotiable, based on qualifications and experience

• Leave and other benefits: As per company policy

• Training and career-development opportunities