Customer Service Associate
Milvik Bangladesh Ltd.
Job Description
Handle high volume incoming calls to Helpline.
Assist customers with inquiries, complaints, product information, and issue resolution.
Provide clear and accurate information regarding company products and services.
Identify customer needs, clarify information, research issues, and provide solutions.
Investigate and resolve customer complaints in a timely manner.
Refer unresolved issues to designated persons.
Report complex issues to the team leader.
Stay updated on company products, services, and promotions.
Educate customers about product features and benefits.
Handle social media communication (Facebook, WhatsApp, etc.) and respond to customer queries.
Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Insurance, Multinational Companies, Technical Infrastructure, Healthcare/Lifestyle product, Healthcare Startup
Education
- Bachelor/Honors
Additional Requirements
- Age At least 18 years
- Only Male
Skills & Expertise
Communication and interpersonal skill,Customer Service,Multitasking skill,Outbound and Inbound Calls,Problem-solving,Telecommunication Service,Time Management and Prioritization,Troubleshooting
Compensation & Other Benefits
- Weekly 2 holidays,Insurance,Gratuity
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2