Junior Executive/ Executive – Customer Support (Call Center)

Resolve customer queries within a standard timeline and ensure smooth customer support and service through incoming and outgoing calls.

Receive and process complaints (from both staff and customers).

Submit a periodical report to senior-level management regarding customer queries.

Troubleshoot problems by analyzing and discussing with the technical team for effective resolution.

Suggest customers for a possible solution to the query.

Engage support representative team for critical queries (which are beyond his/her knowledge) and check progress for end-to-end solutions.

Escalate unresolved issues to the appropriate internal teams.

Collect prompt and accurate feedback from customers.

Ensure proper documentation of customer’s queries.

Create and maintain data and be an active user of CRM.

Maintain continuous learning on technical areas of the services/products to answer queries on any complaints.

Graduate in any Degree from a reputed University.

01 (One) year or more working experience.

Should be Smart, Energetic, Self-motivated, Strong Interpersonal Skills.

An understanding of how to handle Sensitive Situations.

Having Good Communication skills both in English and Bangla.

Should ownership mindset.

Sound Knowledge about our Company Software and Service.

Ability to multitask and Documentation Skills.

Attention to detail knowledge about all Products.

Have adequate knowledge of MS Office, Google Sheets, and Software.